Required skills

analytical skills to interrogate and evaluate complex information from multiple sources and to develop positions and recommendations

communication skills to

liaise with vendors customers and technical experts on technical and operational matters

negotiate with other repair and support staff

raise occupational health and safety OHS matters

literacy skills to

explain and justify faults and rectification actions

incorporate technical language into written tasks such as records and reports

interpret technical documentation and standards

numeracy skills to interpret technical data such as specifications of equipment

problem solving skills to apply methodology in fault diagnosis

research skills to access technical information and sources to assist fault identification

safety awareness skills to adhere to all related OHS requirements and work practices

technical skills to

instruct site technical staff to run appropriate tests

diagnose network fault using methodical strategies

develop a plan to rectify fault

Required knowledge

fault escalation procedures

fault finding techniques and use of test equipment

fault types and rectification

integrated packet optical transport networks POTNs

International Telecommunication Union ITU ITUT G standard

network protocols

safety requirements and standards

service agreements

synchronous digital hierarchy SDH

transmission control protocol TCPinternet protocol IP

types of networks and equipment

Access

broadband deployment

cabling

customer premises equipment CPE

IP networks for enterprise and customer systems and installations

local area networks LAN

telephony

wide area networks WAN

workplace environment and practices

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

diagnose network fault using established methodical strategies to rank likely causes without undue disruption to other services

recommend fault rectification plan to the NOC

instruct on site repairers

facilitate the replacement or repair of faulty equipment with appropriate advice from vendors and manufacturers

facilitate the final testing of the rectified fault to ensure required performance

prepare report including deficiencies analysis and recommendations

Context of and specific resources for assessment

Assessment must ensure

a site where highly complex network faults may be demonstrated and analysed without jeopardising live traffic

equipment currently used in industry

design specifications and manufacturers manuals and reference materials

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

oral report and direct observation of the candidate establishing a test regime

direct observation of the candidate undertaking tests on equipment and systems

review of reports completed by the candidate for different equipment types test results and situations analysing results with recommendations and supporting reasons

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTNPLA Undertake network performance analysis

ICTNPL6046A Undertake network performance analysis

ICTTENA Coordinate fault rectification and restoration of service following network outages

ICTTEN6044A Coordinate fault rectification and restoration of service following network outages.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Relevant data may relate to:

Network fault may include:

Network Operations Centre may include:

Simulate the fault may include:

Tests may include:

Methodical strategies may relate to:

Outages may include:

On site repairers may include:

Administrative tasks may relate to: